Returns Policy

Right of withdrawal

According to the distance selling directive (Directive 97/7 / EC), the customer has 14 (fourteen) days from the date of receipt of the product to voluntarily withdraw from the purchase the product by writing to us at [email protected] or by phone at +30 2810 881523 (Monday-Friday 09:00 to 17:00) without justifying his or her decision. If the 14th day falls on a Saturday, Sunday or public holiday, then the deadline is extended to the next business day.

The product must be in its original packaging, sealed and in excellent condition for hygiene and health and safety reasons. Return of products that do not meet the above standards will not be accepted. The refund of the value of the products will be paid after the products have been received and after verification that they meet the above standards with the payment method followed in the order and within 14 days from the day we are informed of the withdrawal from the sale. In this case the customer bears the shipping costs.

The right of withdrawal provided for in Articles 3e to 3a for distance and off-premises contracts shall not apply in the supply of sealed goods which are not suitable for return (products that can suffer deterioration and/or expire soon), for health and safety or hygiene reasons, and which have been unsealed after delivery.

For health and safety reasons, soap products cannot be returned thus the withdrawal is not possible after the goods have been delivered.

Returns

The return of the products can be made after contact and confirmation from our part. It is mandatory that the proof of purchase or a copy of it is included in the return package. The address where returned items shall be shipped is:  Helleo, Ethnikis Antistasis 136, Vasilies 71500, Heraklion, Greece, phone number:  +30  2810 881523.

In case a product is defective or different from the one you purchased, you may return it and/or request a replacement by contacting us at [email protected]

The request for returning a product must be made within 3 working days from the delivery of your order. During your declaration we will ask you for information about the identity of the buyer or the recipient of the order so as to perform the necessary check before proceeding to fill in the missing products or replace the damaged ones. In case of a return, the process is done according to our terms and guidance.

Return of products purchased with promo codes will be based on the terms of the offer price.

Return shipping costs and shipping responsibilities are borne by the buyer except in the case of defective product or incorrect delivery of products. In this case the return costs will be paid by us.

Order cancellation

To cancel an order (fully or partially), you must contact us directly at [email protected] or by phone at +30 2310 673087 (Monday-Friday 9.00 to 17.00). This option is only provided before we inform you about the shipment of your order. Once your order has been shipped, cancellation is not possible.